FAQ
Please refer to the following for questions when registering.
Does it cost any fees to submit or use an ASOBIMO Account?
AAll ASOBIMO Accounts can be submitted and used for free of charge.
I forgot my submitted e-mail address.
APlease login to the game with the submitted ASOBIMO Account, and contact the Support Team of the game.
* Customer information will be needed to proceed in support.
We may not be able to restore your character data. Be sure to remember your submitted e-mail address.
I forgot my submitted password
AYour password can be re-issued. Follow the steps on "Change Submit Content".
Can I change my submitted e-mail address and password?
AYour submitted e-mail address and password can be changed from going to "Change Submit Content".
What should I do when my device cannot be used before submitting my ASOBIMO Account?
APlease contact the Support Team of the game without submitting your ASOBIMO Account.
What should I do when I mistakenly submit the wrong e-mail address for my ASOBIMO Account?
ASubmission will be completed when you access the Link written in the e-mail sent to your inputted e-mail address.
Re-submit again by inputting your correct e-mail address if you have not completed yet.
If you have completed the submission, you can change from "Change Submit Content".
Can I delete my submitted information?
AThe player's account will be deleted based on the Act on the Protection of Personal Information in Japan (Amended) when the player sends us a request to delete his/her account from the contact form of the game he/she is playing.
Furthermore, the email address will not be used for any purpose other than to send email newsletters regarding ASOBIMO Account and our services.
I did not receive any e-mails sent to my submitted address.
AThere can be several reasons on not being able to receive e-mails.
- The inputted e-mail address was not correct.
Input your e-mail address again and check if you can submit.
- Your e-mails may be filtered to Your spam folders.
Your e-mails may have been sent to your spam folders from your mail filter settings. Check all of your folders in your e-mail services that you are using.
- You may have limited Your receiving settings
Even if you have not set any filter settings for spam e-mails, your device may be set to not receiving from non-phone devices at default.
Re-submit after you have checked your mail receiving settings accepting from the domain "register.asobimo.com"
* Check your phones instruction manual on how to set up.
- Receiving may take some time.
It may take long until you receive depending on status of mail server.
Please also check the status of your mail service.
I cannot login.
APlease check the following if you cannot login.
- An error is shown and cannot login
Check "Error Text Help".
- The system may be under maintenance
Check if there are any bugs or issues occurring from announcements in each site.
- Your inputted information may be incorrect
Try logging in again by checking Your inputted e-mail address and password and by inputting The correct information.
- Submission may not be complete.
Submission will be completed when you access the Link written in the e-mail sent to your inputted e-mail address.
The Link will have an expiration date. Please check "How to Submit" if you have not completed yet.
All of my character data was deleted when I chose character delete in my device that I have stopped using.
AThe character information in your ASOBIMO Account is saved on our servers.
If you are using the same account upon 1 or more devices, please note that your deleted information will be synchronized when you choose character delete and all of your characters will be deleted when you are logged in to your ASOBIMO Account or using iTunes backup.
Can I still use my character data after I have changed mobile services?
AIf your device is supported, you can continue to use your ASOBIMO Account even if you have changed mobile services.
Be sure to submit your ASOBIMO Account before you change your mobile services.
What will happen to my game data in the device I'm currently using when I Login?
ABy logging out, you can continue to use your saved data in the device you are currently using.
Please note that your deleted information will be synchronized when you choose character delete and all of your characters will be deleted if you are synchronizing your game data.
An error appears.
AYou can check details on errors and how to resolve them from "Errors".
I have several game accounts, but can I submit all of them to my ASOBIMO Account?
A
* If you have been playing games using 1 or more accounts, you will need to submit an e-mail address for each account.
You cannot use an e-mail address once submitted. You will need a different e-mail address to submit 1 or more accounts.
How your virtual currencies will be handled.
A
The virtual currencies that will be used to purchase paid items, will need to be purchased separately if you are using the ASOBIMO Account within different platforms.
Note that you cannot share the virtual currencies between different platforms even when logged into your ASOBIMO Account.
Can the effect of Monthly Course or Monthly Ticket purchase be shared among different platforms?
A
Monthly Course or Monthly Ticket are only effective in the purchased platform.
Please note that the effect is not available if you log in with different platform.
It tells me that I have already submitted when I access the Link written in the submission mail but I haven't submitted my ASOBIMO Account yet.
A
You may see a message shown that you have failed in submitting or have already submitted when you access the Link written in the submission mail with an ASOBIMO Account non-submitted status.
Submission status may be completed despite of this failed message, so try logging in again.